{"id":2584,"date":"2020-02-10T13:19:28","date_gmt":"2020-02-10T13:19:28","guid":{"rendered":"http:\/\/www.tipwho.com\/?post_type=article&p=2584"},"modified":"2023-09-19T23:15:52","modified_gmt":"2023-09-19T23:15:52","slug":"are-you-supposed-to-tip-heb-delivery","status":"publish","type":"article","link":"https:\/\/www.tipwho.com\/article\/are-you-supposed-to-tip-heb-delivery\/","title":{"rendered":"Are You Supposed To Tip HEB Delivery? (Answer)"},"content":{"rendered":"
HEB<\/a> now offers a convenient grocery home delivery service. After you have placed your grocery order using the My HEB App or through their website, an HEB Home Delivery employee (or ‘partner’ as HEB calls employees) will do all of your grocery shopping for you, bag everything with care, and then deliver your grocery order straight to your home. Instead of going grocery shopping after a long day of work, you can go straight home, focus on what you’d rather spend your time on, and the groceries will still arrive at your door in time for dinner.<\/p>\n If this is your first time using HEB Home Delivery<\/a>, you’ll need to first set up an HEB Home Delivery account on their website or using their My H-E-B App, which is available for free through the Apple App Store and the Android Play Store. Using the My HEB App or their website you’ll then select all your grocery items, choose your preferred delivery date and time, and then place your order. HEB will take care of the rest!<\/p>\n Before your HEB Home Delivery driver brings your order to your door, you’ll probably want to know whether you’re supposed to leave them a tip. Are you supposed to tip your HEB Home Delivery driver? If you are supposed to tip, how much of a tip should you leave? We’ll answer these questions for you in this tipping guide.<\/p>\n What is HEB home delivery? It’s a grocery delivery service, available in select areas of Texas, that lets you order your groceries through their website or the My H-E-B App available on your smartphone. Once you have made your order, you’ll have your groceries in as little as 4 hours or whenever is most convenient for you. It’s up to you!<\/p>\n HEB Home Delivery charges a $4.95 fee to pick and bag your groceries plus a $5 fee to deliver the groceries to your house. That’s a total of $9.95 in fees (plus tax). In addition to these fees, HEB marks up the cost of the items by a maximum of 3%. The markup means that on an order that would normally cost you $100 if you went into HEB<\/a> yourself, you’ll end up pay up to $3 more in markup<\/a> by using HEB home delivery. So with all fees and markups, the cost of what normally would be a $100 grocery order can end up being $112.95 using HEB’s delivery service.<\/p>\n Keep in mind that if you don’t want the groceries delivered but only want to pick them up from the store, you can use HEB Curbside Pickup and avoid the extra $5 home delivery fee. HEB Curbside Pickup and Home Delivery are two different things!<\/p>\n If you need to add or remove items from your HEB Home Delivery order, HEB lets you modify your order (for free) up until 48 hours before your scheduled delivery. Order modifications can be made through their website or the My H-E-B App. If you’d rather speak to a person, you can modify your order by calling the local HEB store that your order was made with.<\/p>\n You can cancel your HEB Home Delivery order through HEB\u2019s website or the My H-E-B App. If you’d prefer to speak with someone, you can cancel your order by calling the local HEB store that the order was made through. If your home delivery is scheduled for more than 48 hours from now, HEB will let you cancel your order free of charge. If it’s less than 48 hours away, you’ll have to pay a cancellation fee of $7.50 plus a restocking fee of 25% of the total order value, excluding taxes and delivery fees. As an example, it would cost you $32.50 to cancel a $100 order if your delivery is within 48 hours.<\/p>\n In our view, HEB charges excessive fees to cancel an order that\u2019s within 48 hours of the pickup time. A more customer friendly move would be to waive cancellation fees for orders that are more than 24 hours away. We feel this would be more appropriate since most, if not all, delivery orders are not prepared until the day of delivery. As it stands, if you cancel an order that’s 24-48 hours away from delivery, you’ll be paying to cancel an order that hasn’t yet been prepared. For a company that prides itself on customer service, this fee structure is a decidedly unfriendly way to treat customers.<\/p>\n Luckily, you don’t need a promo code to get free HEB delivery. If you’re a new customer, HEB gives free delivery for the first 4 times. That’s a savings of $9.95 for each delivery or $39.80 if you do end up using home delivery 4 times.<\/p>\n Yes, HEB is known to offer free home delivery from time to time. Check the HEB website to see if they are currently offering a home delivery fee promotion.<\/p>\n If you have a problem or question concerning HEB home delivery, you can call HEB delivery customer service at 1-855-803-0611. An HEB partner will be glad to help you.<\/p>\n While you don’t have to tip your HEB Home Delivery driver, it is very common for them to receive tips from customers. When you’re placing your order on HEB’s website or through their My HEB mobile app, you’re given the option of leaving a tip. If you prefer, you can also tip your delivery<\/a> driver in cash when they drop off your order at your house.<\/p>\n If you know that your delivery driver is an actual HEB employee (ask), you could technically get away without leaving a tip because HEB guarantees them an hourly rate even if they receive no tips during their shift. A recent job posting for an HEB home delivery driver in the San Antonio area put this guarantee at $13.25 per hour. So if they don’t make enough tips to get to $13.25 per hour, HEB will make up the difference. Before you flame us for being cheap, remember that $13.25 an hour is a good wage for an unskilled position and that many of the people who use grocery delivery services are disabled. These disabled customers live on fixed incomes where every dollar counts. At the same time, these customers also can’t get to the grocery store themselves. Grocery stores like HEB with delivery services recognize this and if they want to attract good drivers, they offer hourly guarantees. That’s exactly what HEB home delivery has done.<\/p>\n If your delivery driver is a contractor and not an HEB employee (ask), you should leave a tip. Contractors rely on tips to make up the majority of their earnings and they have no hourly guarantee as the HEB employee drivers do.<\/p>\nIntroduction to HEB Home Delivery<\/h3>\n
How Much Does HEB Delivery Cost?<\/h3>\n
Can I Modify My HEB Home Delivery Order?<\/span><\/h3>\n
Can I Cancel My HEB Home Delivery Order?<\/span><\/h3>\n
Are There Any Promo Codes Out There For Free HEB delivery?<\/h3>\n
Does HEB Ever Offer Free Home Delivery Promotions?<\/h3>\n
What Is the Number for HEB Delivery Customer Service?<\/h3>\n
Do You Need To Tip HEB Home Delivery?<\/h3>\n