Costco Mattress Return Policy: Everything You Need To Know

Costco operates a chain of membership-only big-box retail stores around the world. Besides the great deals inside their stores, they are known for having a great return policy. Costco sells affordable and stylish furniture products including mattresses, beds, couches, chairs, table sets, and more. If you’re in the market for a mattress, you’ll want to know what the Costco mattress return policy is. This article tells you everything that you need to know about Costco’s mattress return policy.

Costco Mattress Return Policy (2024 Update)

Costco accepts returns for mattresses, memory foam beds, mattress toppers, and air mattresses with or without a receipt. Since Costco has a 100% satisfaction guarantee, members can return their mattresses to Costco for any reason.

If you want to learn more about Costco’s mattress return policy, continue reading!

Can I Return a Mattress To Costco?

Costco has one of the best return policies, including on mattresses. Mattresses can be returned at any time after purchase. If it turns out that your new mattress isn’t right for you, go ahead and return it to your nearest Costco store.

How to return a mattress

To return your mattress, you will need to take it back to your local Costco warehouse’s customer service desk. A friendly Costco employee will then issue you a full refund. If you need assistance bringing your mattress from the parking lot into the store, ask a Costco associate for assistance. They’ll be more than happy to help.

Remember to bring your Costco membership card to speed up the return process.

How to return a memory foam mattress to Costco

The process to return a memory foam mattress to Costco is the same as a regular mattress. Bring your memory foam mattress or topper to your local Costco store’s customer service desk for a refund. Getting a refund for a memory foam mattress or topper or simple and quick at Costco.

Do they accept used mattresses?

Yes, Costco will issue a full refund for opened or used mattresses, memory foam beds, mattress toppers, and air mattresses. This generous return policy is part of Costco’s 100 percent satisfaction guarantee and lets you try their mattresses at home.

So if you’re in the market for a new mattress, go ahead and buy one from Costco and try it out. If you don’t like it after sleeping on it for a few nights, you can always return it to your local club. Returns are accepted with or without the original packaging.

Do I have to return the mattress to the store myself?

In general, only you or someone or someone else who is on your membership can return items at Costco. This is a common issue with mattress returns since people often ask someone they know to return bulk items, like mattresses.

There is an exception to this return policy if the item was purchased as a gift. For gift returns, the person returning the item will need to have your Costco membership number. Gift returns will be refunded using Costco Shop Cards, which can be used for purchases at Costco.

How long do you have to return a mattress to Costco?

Unlike other stores, Costco does have a set time limit on mattress returns. We have returned a (used) mattress that wasn’t as comfortable as we were expecting and it was a hassle-free return.

While mattresses are covered by their satisfaction guarantee, mattresses that were bought many months ago might pose an issue. If this is the case, the final decision will be up to the warehouse manager.

How will Costco refund you?

Costco will refund you the full purchase price of the mattress to the original payment method, a Costco Shop Card, or in cash. Credit card refunds can take up to several days to be processed, while Costco Shop Cards and cash refunds are issued on the spot.

Will Costco pick up a mattress return from my house?

Yes, if you ordered your mattress through Costco’s website, it is eligible for a convenient mattress return from your home. Mattresses purchased inside a Costco club are not, however, eligible for pickup and have to be returned at your local store.

To process the mattress return, log into your Costco.com account, select ‘Orders & Returns,’ click the Return items button, follow the prompts, and choose ‘Schedule a pickup’. After scheduling your mattress return pickup, you will receive an email with additional instructions and a return label.

Costco will refund the total cost of the mattress, including the shipping and handling fee, to the card you used for the purchase. You will not be charged for the pickup service and return shipping.

If you prefer an immediate refund, purchases through Costco.com can also be returned to any Costco warehouse location.

Does Costco accept returns without a receipt?

Yes, Costco accepts returns without a receipt or the original packaging, including mattresses. Remember to bring your membership card with you to speed up the returns process.

What Other Item Does Costco Accept For Returns?

Costo has a risk-free 100% satisfaction guarantee that covers the cost of your membership and their merchandise. Here are the details of Costco’s return policy:

Membership refunds

Costco will refund your membership fees at any time.

Merchandise Refunds

Costco guarantees your satisfaction with all their products, but their return policy varies by the type of product purchased. Costco will also accept a manufacturer warranty beyond the indicated return date. Here are the return conditions for each product category.

• Electronics: 90 days from the date you received the merchandise. Electronics include televisions, projectors, major appliances (refrigerators above 10 cubic ft., freezers, ranges, cooktops, built-in microwaves, dishwashers, water heaters, washers, and dryers), computers, tablets, smartwatches, cameras, drones, camcorders, mp3 players, and cell phones. The return policy on cellular phones can vary depending on your contract terms.
• Diamonds: If your diamond is 1 carat or larger, you must present all the original paperwork, including the IGI and GIA certificates, in exchange for a Jewelry Credit Memo.
• Cigarettes and Alcohol: Costco will not accept returns on cigarettes or alcohol if it is prohibited by local law.
• Tires and Batteries: These items are sold with a specific limited warranty. Refer to the warranty information for more details.
• Special Order Kiosk and Custom Installed Programs: These items cannot be returned, except for warranting repair or replacement due to a failure to meet product specifications.

How To Return an Item

To return an item purchased at a Costco location, head to the returns counter at any warehouse location.

If the purchase was made on Costco.com, you can return the item to any Costco warehouse or by mail using the free Costco.com returns tool. You will be fully refunded for your online order, including the shipping and handling fee.

Can I return a mattress to Costco after 2 years?

According to Costco’s return policy, most items including mattresses can be returned at any time for a full refund. However, it is important to note that after 2 years, the return may be subject to inspection and a prorated refund may be offered based on the condition of the mattress. It is recommended to contact Costco’s customer service or visit their website for detailed information regarding their return policy.

What does Costco do with returned mattresses?

Costco offers a full refund on mattresses and, depending on the condition of the returned mattress, it may be donated to a local charity or disposed of through proper channels.

Final Thoughts

Costco accepts mattress returns for purchases made at their stores or on their website. With one of the best return policies of any store, you can buy a mattress with confidence. Try out your new mattress, sleep on it, and if you don’t like it, return it to Costco.